Terms & Conditions

1. Acceptance of Terms

By accessing or using Frixn (the "Service"), operated by Frixn Solutions Private Limited ("Frixn", "we", "us", or "our"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree, do not use the Service.

2. Description of Service

Frixn provides a software-as-a-service platform that enables sales professionals and organizations to capture leads through NFC-enabled physical cards, QR codes, and digital links. The Service includes a web dashboard, automated WhatsApp communication workflows, lead management tools, and optional CRM integrations.

3. Eligibility

You must be at least 18 years old and capable of forming a legally binding contract in India to use Frixn. By using the Service, you represent that you meet these requirements.

4. Account Registration

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify Frixn immediately of any unauthorized access. Frixn is not liable for any loss arising from your failure to secure your account.

5. Subscription and Payment

• 5.1 Frixn operates on a subscription basis. Pricing is displayed on frixn.in and is subject to change with 30 days' notice to existing subscribers.
• 5.2 Subscription fees are billed monthly or annually in advance via Razorpay or other authorized payment processors. All fees are exclusive of applicable taxes (GST).
• 5.3 Subscriptions auto-renew unless cancelled at least 24 hours before the next billing cycle. You may cancel at any time via the dashboard.
• 5.4 Refunds are provided only within 7 days of initial subscription if the Service has not been substantially used. NFC cards already shipped are non-refundable.
• 5.5 Failure to pay results in suspension of access until payment is resolved.

6. Acceptable Use

You agree NOT to use Frixn for:

• Capturing leads without the prospect's awareness or lawful basis
• Sending unsolicited spam, phishing, or fraudulent communications via WhatsApp or any other channel
• Violating WhatsApp's Business Policies or any applicable telecommunication laws
• Capturing data of minors (under 18) or vulnerable individuals
• Competing intelligence, scraping, or reverse-engineering the platform
• Reselling or sublicensing Frixn services without written permission
• Any activity that violates Indian laws including the Information Technology Act 2000, DPDP Act 2023, or Consumer Protection Act 2019

7. NFC Cards and Physical Goods

• 7.1 Physical NFC cards included in your subscription are issued on a lease basis, they remain property of Frixn and must be deactivated if the subscription ends.
• 7.2 Lost, stolen, or damaged cards can be replaced.
• 7.3 Frixn does not warrant that NFC cards will function on 100% of smartphones. QR code fallback is provided for non-NFC devices.

8. User-Generated Content

You grant Frixn a non-exclusive, royalty-free license to store, process, and display content you submit (profile photos, company details, contact information) solely for the purpose of delivering the Service. You retain ownership of your data.

9. Third-Party Integrations

Frixn integrates with WhatsApp Business Platform, Google OAuth, LinkedIn OAuth, and CRM platforms (Zoho, HubSpot, Salesforce, LeadSquared). Use of these integrations is subject to their respective terms. Frixn is not responsible for third-party service outages or policy changes.

10. Intellectual Property

All Frixn software, trademarks, logos, content, and designs are the property of Frixn Solutions Private Limited. You are granted a limited, non-exclusive, non-transferable license to use the Service during your active subscription.

The mark "Frixn" is a trademark of Frixn Solutions Private Limited (Trademark Application No: [TM number once filed], Class 42 and Class 35).

11. Data Ownership

You own the lead data captured through your Frixn account. Frixn acts as a data processor on your behalf. You are responsible for ensuring you have lawful basis to capture, store, and process the personal data of your prospects under the DPDP Act 2023.

12. Service Availability

Frixn targets 99.5% monthly uptime. We do not guarantee uninterrupted service and are not liable for scheduled maintenance, third-party outages (WhatsApp, CRM APIs), or force majeure events.

13. Limitation of Liability

To the maximum extent permitted by law, Frixn's total liability to you for any claim shall not exceed the amount you paid to Frixn in the 3 months preceding the event giving rise to the claim.

Frixn is not liable for:

• Lost leads, lost deals, or lost revenue resulting from Service outages
• WhatsApp API changes, restrictions, or policy enforcement by Meta
• Third-party CRM failures
• User error, incorrect configuration, or misuse of the platform
• Any indirect, consequential, or punitive damages

14. Indemnification

You agree to indemnify and hold Frixn harmless from any claims, damages, or expenses arising from your misuse of the Service, violation of these Terms, or breach of applicable law — including unauthorized data collection from prospects.

15. Termination

Frixn may terminate or suspend your account at any time for violation of these Terms. You may terminate your account at any time via the dashboard. Upon termination, your data will be retained for 30 days for recovery purposes, after which it will be permanently deleted.

16. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Bangalore, India.

17. Changes to Terms

Frixn may update these Terms. Material changes will be communicated via email 30 days in advance. Continued use after changes constitutes acceptance.

18. Contact

For questions about these Terms: